Request a prepaid membership refund
The first refund phase is manual: within 7 days, low usage, full refund only. Membership ends immediately after the refund succeeds.
Refund model
The window starts from successful payment time. Orders outside the window are not covered by the first-phase rule by default.
The team reviews post-purchase tool usage, not only the text reason in the request.
Even after approval, the refund still has to be processed in Creem Dashboard and settled by the payment channel.
Read before submitting
This is a service request, not an instant automatic refund
To keep expectations clear, this page explains the review rules, handling path, and submission tips first. Qualifying requests go to manual review, and non-qualifying requests still receive an explicit outcome.
Request within 7 days
The 7-day window starts when the order is paid. Orders outside this window are not covered by the first-phase refund rule by default.
Low-usage check
Admin reviews tool usage after payment to determine whether the order qualifies as low usage.
Manual Creem refund
After approval, an operator processes the refund in Creem Dashboard. When the Creem webhook arrives, local membership expires immediately.
Helpful checks before you submit
- Start from My Orders when possible so the order ID is prefilled and less likely to be mistyped.
- Your reason only needs the key context. It does not need to be long, but it should help the reviewer understand the situation quickly.
- After submission, please allow time for manual review and payment-channel handling. Membership status does not change immediately when you click submit.