Refund Policy

Overview

This Refund Policy explains when a prepaid SparkColors membership order may be refunded and how the refund process works.

SparkColors currently offers prepaid membership plans. Membership is purchased for a fixed period and does not renew automatically.

Scope

This policy applies only to eligible prepaid membership orders purchased through SparkColors checkout flows.

It does not apply to:

• free features or free usage quotas
• redeem code grants or promotional access
• gifted, transferred, or otherwise non-purchased membership access
• any third-party product or service not sold by SparkColors

Basic Refund Rule

During the current phase, SparkColors supports manual refund review for eligible orders under the following baseline rule:

• the refund request must be submitted within 7 days after payment
• the order must be a low-usage order after purchase
• only full refunds are supported
• partial refunds are not supported

Submitting a request does not guarantee approval.

Low-Usage Review

Refund eligibility is reviewed manually. As part of the review, SparkColors may evaluate usage after payment, including whether paid membership tools were used beyond the low-usage range allowed by the current refund standard.

SparkColors may reject a request if the order shows material use, abuse, misuse, or other behavior that falls outside the first-phase refund rule.

Non-Refundable Cases

Unless otherwise required by applicable law or explicitly approved by SparkColors in writing, the following are generally not refundable:

• orders submitted more than 7 days after payment
• orders that do not meet the low-usage standard
• partially used membership periods where a partial refund is requested
• redeem code grants, redeemed benefits, or promotional membership access
• cases involving abuse, fraud, policy evasion, or other bad-faith behavior

How To Request A Refund

Users should submit a refund request through the official SparkColors refund entry point when available. In some support scenarios, SparkColors may also accept a request with the relevant order ID and reason provided manually.

A refund request should include enough information for SparkColors to identify the order and review the request.

Review And Processing

Refund requests are reviewed manually.

If a request is approved internally, SparkColors will then process the actual refund through its payment operations flow. For current prepaid membership orders, this may require a manual refund action in the payment provider dashboard.

Because of this, internal approval and final refund completion may not happen at the same moment.

Effective Time Of A Refund

A refund is considered completed only after the payment provider confirms the refund successfully.

When the refund is completed:

• the affected membership order will be treated as refunded
• the membership grant associated with that order will be revoked
• access to the refunded membership benefits will end immediately, unless the account has another valid membership grant

Chargebacks And Payment Disputes

If you believe you qualify for a refund, please contact SparkColors or use the official refund request flow first.

Starting a chargeback or payment dispute does not automatically make an order eligible for a refund under this policy. SparkColors reserves the right to respond to chargebacks and disputes with the relevant order, usage, and review records.

Changes To This Policy

SparkColors may update this Refund Policy from time to time.

The latest published version displayed on the official SparkColors website will control future refund reviews unless a different rule is required by applicable law or explicitly stated at the time of purchase.

Contact

If you have questions about a refund request, please contact SparkColors through the official support channel made available in the product or on the website.